Frequently Asked Questions
Equipment Return Policies
All rented equipment is expected, unless otherwise agreed upon with a rental agent, to be promptly returned to the shop by 10am on the drop-off date. If you realize that your production will return late or wants to extend its rental order, please notify our rental department as soon as possible. If you do not notify us in a timely manner of a late return or an extension, you will be subject to a late fee.
If you realize that you dropped off gear that does not belong to us, please notify the appropriate department as soon as possible, so we can keep it safely until you are able to come pick it up.
For Camera, email: Camera@handheldfilms.com
For Grip & Electric, email: Electric@handheldfilms.com
We appreciate your business and consideration.